The following is a brief description of the position identified and is not intended to be a complete and full account of the role.  More details can be shared at later stages of our hiring process.

Customer Service Manager
DepartmentCustomer Service
LocationJacksonville, FL
FT/PTFull Time
Job Description
Heartland Express is always looking for good people. Regardless of the existence of an "open" position, if you have an interest in being a part of a winning team we have an interest in finding out if you may fit a current or future role with Heartland Express.

Customer Service Manangers drive our business in directly servicing the needs of our valued customers. We focus on understanding customer requirements, commiting to those requirements, and ensure successful execution of on-time pick up and delivery of shipments. Our Customer Service Managers handle regional areas of the country or focus direct attention on specific customer accounts in order to meet goals to provide success for Heartland Express and our customers. Using modern call management, Internet tools, and our Enterprise Information System, our Regional Managers focus on communicating customer expectations, monitoring the status of shipments, and maximizing utilization of our asset equipment. This is an exciting opportunity for people who have excellent customer service skills in industries such as retail and management, experienced transportation professionals, or recent college graduates looking to enter our management trainee program.graduates looking to enter our management trainee program. Service oriented people are the cornerstone of what our organization stands upon. Individuals with this mentality will be rewarded with a very successful career.